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Customer service outsourcing solutions tailored to fit your business needs? Right here. Whether you’re looking to outsource live chat support services, call center services, or an all-rounded 24/7 customer support team, we have the expertise and staff to deliver.
With us, you get a dedicated office space, a handpicked customer support team, and a manager to oversee all operations. All you have to do is sit back and watch your customer satisfaction rate soar while enjoying significant cost savings.
Did you know that 89% of consumers are more likely to repeat purchases after a positive customer service experience? Business leaders know that exceptional customer service is non-negotiable, but more and more companies are waking up to the fact that customer service outsourcing is the key to making it happen.
Business customer service outsourcing is the smart choice for those who want to focus on their core business agenda and frontline operations without compromising on customer service quality. If you’re serious about building unbreakable bonds with your clients and turning them into loyal brand advocates, outsourcing your customer support tasks is your next big move, no matter your business type or size.
Our dedicated teams with decades of expertise under their belts are locked and ready to deliver top-tier customer support and contact solutions. Plus, you get all this firepower at competitive prices that won’t break the bank. Let’s make it happen.
Your in-house staff can only do so much. And when it comes to customer service, a lack of expertise may have serious impacts on customer satisfaction levels – it’s not just a minor hiccup but a deal breaker. Your clients deserve dedicated, round-the-clock support, but if your team isn’t equipped to deliver, yet you still cover the infrastructure expenses of maintaining one, you’re leaving money on the table.
That’s where our customer care outsourcing solutions for a wide range of industries come in. It’s not just a cost-saving measure but a strategic move to level up your customer experience, take some workload off your hands, and keep your clients coming back for more. Your customers and their needs matter, which is why our personalized and tailored approach guarantees delivery on both fronts.
Customer service and support isn’t just about answering phones, live chat pop-ups, or emails. It’s about creating meaningful, lasting relationships with your customers. We’re here to make sure every interaction counts.
At Silver Bell Group, we offer a full spectrum of customer support outsourcing services to ensure your customers stay with you forever. And when we say full, we mean it. You can rely on us for:
In today’s fast-paced digital world, customers expect immediate support. Our team of dedicated agents will manage your website’s live chat services round the clock, providing instant answers and engaging your customers in 16 foreign languages in real-time.
From basic answering services to handling customer queries and resolving issues, our dedicated call center agents are trained to deliver empathetic and reliable service to have your call center running smoothly.
Company-provided support agents will handle your customer queries promptly and professionally, ensuring your customer satisfaction rate remains high. But we don’t stop there. Mistakes are inevitable, so our teams are also skilled in complaint management, turning potential headaches into opportunities to reinforce your commitment to your customers.
First contact with clients matters. We ensure every new client is greeted with a warm welcome call, instantly differentiating your brand from those who don’t put in the effort. Sometimes, just asking clients how they are feeling down the road is enough to make them stay.
Not every lead is a fit, but those who are will go through a seamless onboarding process. We handle everything from legal compliance checks to getting clients set up and familiar with your products.
Some products or services require a little extra TLC. We organize tutorials, webinars, and one-on-one sessions to make sure your customers fully understand and connect with even the most complex offerings.
Data is king, and we make sure you’re collecting the right information. Our support team will gather insights through calls and interactions, helping you identify gaps and make data-driven decisions that drive growth.
We don’t just answer questions—we guide your customers through the buying process, offering complete analysis and helping them find the perfect match for their needs.
As one of the largest outsourcing companies, Silver Bell Group is a potential provider you can trust. We’re not just another third-party provider but a partner in your business success. As an expert outsourcing service provider who understands the nuances and challenges of outsourced customer support, choosing us comes with a long list of practical and cost advantages.
Security concerns are top of mind for any business owner considering business customer service outsourcing. We understand the importance of protecting your data and maintaining customer trust. Our systems are designed with robust security measures, adhering to industry best practices to ensure complete confidentiality and protection. Beyond security, having an outsourced customer service company like ours reduces operational costs compared to maintaining an in-house team.
With your customer service operations handled by industry veterans, you can tap into a pool of service agents and focus on scaling your business productivity without the distractions of day-to-day customer support tasks. Our approach is highly scalable, allowing you to adjust services easily based on seasonal demand or business growth.
Plus, we invest in office space and take care of employee training to ensure your customer service team is always up to date with the latest practices and technologies, fostering inclusivity among staff and expertise across the board.
It all starts with a strategic call to align with your business requirements and ambitions. From there, we craft a tailored proposal outlining your dedicated team, project scope, pricing, and other relevant details.
Upon Agreement signing, our human resources department swiftly initiates screening & recruitment for your new team. After assembling a pool of top candidates, you review and conduct final interviews to ensure alignment with your culture.
Once you get your dedicated team in Belgrade, Serbia, we kickstart onboarding, from office setup and equipment provision to tailored training. Your team is exclusively yours and focused solely on your project.
Your Belgrade-based team executes your project to achieve agreed-upon KPIs using diverse strategies. You’ll stay up-to-date with a dedicated project manager focused solely on your business/project.
We'll equip your newly recruited team with access to tools, resources & extensive training essential for your industry. Your input is crucial to integrate your industry experience & company DNA effectively.
Your dedicated project manager ensures office operations run smoothly, providing 24/7 updates. With a direct point of contact overseeing the project, you can rest assured your requirements will be met.
Our business process outsourcing services and tailored solutions paved the way to the top for many.
Are you one of them?
HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.
As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.
For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.
Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.
We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.
Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.
As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents. In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.
SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing. The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade. We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.
Simplify your business growth with our outsourcing solutions! Book a meeting with our sales representative and let’s talk about your business needs!