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Yes, our customer support agents work 24/7 to ensure that your needs are met around the clock. We understand the importance of providing exceptional customer service at all times, and our agents are dedicated to providing timely and effective solutions to any issues that may arise.

At our outsourcing company, we pride ourselves on offering exceptional customer support services in multiple languages to better serve our clients’ diverse needs. Currently, we offer customer support services in 16 different languages – including English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Greek and many more

We understand the importance of speed and efficiency when it comes to setting up a new team and facilitating it for our clients. We are proud to say that we can set up a teamin less than 2 weeks, depending on the specific positions and languages required by our clients. Our experienced recruitment team works quickly and efficiently to find the right candidates for our clients’ needs, and our onboarding process is designed to be streamlined and effective, ensuring that our agents are up and running as soon as possible. 

We take legal responsibility for our employees. This means that we are responsible for all aspects of the employment process, including hiring, firing, and managing sick leave. You do not have any legal responsibility for our employees. We take great care to ensure that all employees are well-qualified, highly trained, and motivated to provide exceptional results. We also comply with all local and international labor laws and regulations, and we are committed to creating a safe, inclusive, and supportive workplace environment for all of our employees. By partnering with us, you  can rest assured that all legal responsibilities related to our employees are taken care of, allowing them to focus on their core business activities.

Our approach is different from traditional outsourcing companies, as we are involved in the entire process of transferring part of your work to Belgrade. This includes finding a suitable business office, installing all necessary equipment, and recruiting the ideal team for you. We involve you in the final round of candidate selection to ensure that we are meeting your specific needs.

Our dedicate project managers lead and control these teams, monitoring key performance indicators (KPIs) and communicating them to you. We also provide tips on how to improve processes and grow together. Additionally, we provide legal and financial insurance to ensure that you have complete peace of mind when working with us.

The cost of staff augmentation can vary depending on various factors such as the number of positions required, their experience level, the language they need to speak, and the complexity of the positions needed. Additionally, the pricing structure may vary depending on the type of contract or engagement model chosen by the you. Therefore, it’s difficult to provide a specific answer to the cost of staff augmentation without discussing these factors and creating a customized solution that meets zour specific needs and budget. Call us and we will find the adequate financial solution for your needs.

All employees sign non-disclosure agreements to protect client data

We use encrypted communication channels to protect sensitive data

We have strict access controls and password policies to prevent unauthorized access

We perform regular security audits and training sessions to ensure our employees are up-to-date on the latest security protocols

We comply with all applicable data protection regulations and industry standards.

Overall, we take data security very seriously and have robust measures in place to protect our clients’ confidential information.

Every team has a project manager provided by us, who is overlooking the team and keeps everything going smoothly. He is your single point of contact for every inf that you need about the team.

We use various project management and communication tools to ensure efficient workflow and timely completion of tasks. These tools include project management software, time tracking tools, and communication platforms such as Skype, Zoom, and Slack. We also regularly monitor the performance of our employees and conduct performance reviews to ensure that they are meeting their targets and delivering quality work. Overall, our goal is to maintain a streamlined workflow and ensure that all tasks are completed efficiently and effectively.