Did you know that 89% of consumers are more likely to repeat purchases after a positive customer service experience? At Silver Bell Group, we take it a step further—not only ensuring exceptional customer service but doing so by building and managing dedicated customer support teams tailored to your business needs.
We don’t just outsource customer service; we provide a seamless extension of your team. Our model ensures that every agent represents your brand with precision and care, creating strong, loyal bonds with your customers while you focus on scaling your business.
Why choose us?
With decades of experience under our belts, we bring the expertise, tools, and flexibility your business needs to thrive. Let us help you transform customer interactions into opportunities for growth—all while saving you time and resources.
Your in-house staff can only handle so much. When it comes to customer service, a lack of expertise or resources can negatively impact customer satisfaction and retention. Building and managing an in-house team comes with significant costs and logistical challenges. But there’s a smarter way to meet your customer service goals.
At Silver Bell Group, we offer dedicated customer support teams that act as an extension of your business.
Whether you need 24/7 live chat, multilingual support, or comprehensive call center solutions, our tailored BPO services free you from operational headaches, allowing you to focus on scaling your business. Your customers get the exceptional support they deserve, while you gain a cost-effective, scalable solution.
Expert Teams: We recruit, train, and manage top-tier agents, from live chat specialists to multilingual call center experts, ensuring the right fit for your brand.
Multilingual Support: Break language barriers with customer service representatives fluent in multiple languages, ready to serve diverse client bases.
Custom Solutions: Whether you require a small support team or a large-scale operation, we design solutions tailored to your business structure and goals.
Alignment with Company Culture: Our agents represent your company’s values and brand voice, creating seamless, personalized interactions with your customers.
Dedicated Management: Every team is managed by a dedicated supervisor to oversee daily operations, provide regular performance reports, and maintain consistent quality.
Cost Savings: Reduce overhead costs without compromising on quality. Outsourcing with Silver Bell Group lets you enjoy scalable, high-quality solutions at a fraction of the cost of building an in-house team.
Customer service and support isn’t just about answering phones, live chat pop-ups, or emails. It’s about creating meaningful, lasting relationships with your customers. We’re here to make sure every interaction counts.
At Silver Bell Group, we offer a full spectrum of customer support outsourcing services to ensure your customers stay with you forever. And when we say full, we mean it. You can rely on us for:
In today’s fast-paced digital world, customers expect immediate support. Our team of dedicated agents will manage your website’s live chat services round the clock, providing instant answers and engaging your customers in 16 different languages in real-time.
From basic answering services to handling customer queries and resolving issues, our dedicated call center agents are trained to deliver empathetic and reliable service to have your call center running smoothly.
Company-provided support agents will handle your customer queries promptly and professionally, ensuring your customer satisfaction rate remains high. But we don’t stop there. Mistakes are inevitable, so our teams are also skilled in complaint management, turning potential headaches into opportunities to reinforce your commitment to your customers.
First contact with clients matters. We ensure every new client is greeted with a warm welcome call, instantly differentiating your brand from those who don’t put in the effort. Sometimes, just asking clients how they are feeling down the road is enough to make them stay.
Not every lead is a fit, but those who are will go through a seamless onboarding process. We handle everything from legal compliance checks to getting clients set up and familiar with your products.
Some products or services require a little extra TLC. We organize tutorials, webinars, and one-on-one sessions to make sure your customers fully understand and connect with even the most complex offerings.
Data is king, and we make sure you’re collecting the right information. Our support team will gather insights through calls and interactions, helping you identify gaps and make data-driven decisions that drive growth.
We don’t just answer questions—we guide your customers through the buying process, offering complete analysis and helping them find the perfect match for their needs.
At Silver Bell Group, we’re more than just another outsourcing provider—we’re your strategic partner in delivering exceptional customer support. We specialize in building and managing dedicated customer service teams tailored to meet your specific business requirements. With our expertise, we handle the complexities of customer support, offering a seamless and scalable solution that saves you time and resources.
Why choose Silver Bell Group? Because we go beyond traditional outsourcing models to provide teams that integrate fully with your brand, delivering consistent, high-quality customer interactions that reflect your values. Choosing us means gaining access to a host of operational efficiencies and cost savings without compromising on service quality.
Security You Can Trust
We know that data security is a top priority for businesses considering customer support outsourcing. That’s why we’ve implemented robust systems to safeguard your information, adhering to industry best practices for confidentiality and protection.
Beyond security, our BPO solutions ensure that your customer support operation remains agile and cost-effective. By working with us, you eliminate the overhead of recruiting, training, and maintaining an in-house team while gaining the flexibility to scale as your business grows.
With your customer service operations handled by industry veterans, you can tap into a pool of service agents and focus on scaling your business productivity without the distractions of day-to-day customer support tasks. Our approach is highly scalable, allowing you to adjust services easily based on seasonal demand or business growth.
Plus, we invest in office space and take care of employee training to ensure your customer service team is always up to date with the latest practices and technologies, fostering inclusivity among staff and expertise across the board.
It all starts with a strategic call to align with your business requirements and ambitions. From there, we craft a tailored proposal outlining your dedicated team, project scope, pricing, and other relevant details.
Upon Agreement signing, our HR department swiftly initiates screening & recruitment for your new team. After assembling a pool of top candidates, you review and conduct final interviews to ensure alignment with your culture.
Once you get your dedicated team in Belgrade, Serbia, we kickstart onboarding, from office setup and equipment provision to tailored training. Your team is exclusively yours and focused solely on your project.
Your Belgrade-based team executes your project to achieve agreed-upon KPIs using diverse strategies. You’ll stay up-to-date with a dedicated project manager focused solely on your business/project.
We'll equip your newly recruited team with access to tools, resources & extensive training essential for your industry. Your input is crucial to integrate your industry experience & company DNA effectively.
Your dedicated project manager ensures office operations run smoothly, providing 24/7 updates. With a direct point of contact overseeing the project, you can rest assured your requirements will be met.
Our business process outsourcing services and tailored solutions paved the way to the top for many.
Are you one of them?
HONOR is a leading global provider of innovative smart devices. Their commitment to quality and service is unwavering as they strive to become a global icon in the tech industry.
As big as they are, Honor company is searching for ways to make their operations as smooth as possible. We have set up a team that ensures their accounting process is streamlined straightforwardly.
For Honor, we cover many countries, including Germany, Spain, Italy, Finland, Serbia, the UK, France, and the Netherlands. We are proud to have been cooperating since October 2022, and we look forward to continuing this successful partnership.
Sibur is a leading petrochemical company that produces high-quality petroleum derivatives, such as polypropylene, polyethylene, PVC, and more. Their commitment to excellence has made them the most extensive integrated company in the industry.
We expressly set up a team for them to focus on lead generation by qualifying leads from over 100 countries. We contact companies that utilize their products and ensure they meet the requirements for a successful partnership with Sibur. Once qualified, we forward their contact information to our dynamic sales department, which then takes over and provides exceptional service throughout the sales process.
Since our launch in November 2021, we have been dedicated to providing top-quality leads and sales services, and hopefully, we will continue to support their business growth.
As the global leader in airline catering, retail-on-board, and hospitality products and services, Gategroup is dedicated to delivering exceptional operational excellence. With the most extensive catering network in the aviation industry, they proudly serve over 700 million passengers annually across all continents. In 2019, Gategroup generated CHF 5.0 billion in revenue, thanks partly to the incredible team of approximately 43,000 employees worldwide. We are proud to say that SBG has been an instrumental part of these results, as we have carefully recruited appropriate IT positions for them since early 2022.
SiGMA Group is a dynamic events and media organization focusing on iGaming, emerging tech, digital health, and affiliate marketing. The company employs over 150 employees and has offices in Malta, Cyprus, Manila, and Belgrade. We are proud of our partnership with Sigma which began in early 2022. We manage a team of 25 skilled professionals, including IT and marketing positions such as Website Project Managers, QA positions, Copywriters, SEO Specialists, Product Designers, Digital Directors, and more. We look forward to continuing this successful partnership and providing unparalleled service and excellence to SIGMA clients.
Customer service outsourcing is the practice of hiring a third-party provider to handle your customer support tasks. This can include managing live chats, call centers, email support, and more. Outsourcing allows businesses to provide high-quality customer service without the need to maintain an in-house team, leading to cost savings and improved efficiency.
BPO stands for Business Process Outsourcing. In the customer service spectrum, it refers to the practice of contracting external service providers to manage specific customer-related processes, such as answering calls, responding to emails, and handling inquiries. BPO in customer service allows companies to focus on their core business activities while ensuring their customers receive professional and timely support.
The best country for outsourcing customer support services depends on your business needs, such as language proficiency, cost, and time zone alignment. Eastern European countries like Serbia offer high-quality services with strong language skills and cultural compatibility with Western businesses. The Philippines is also a popular choice due to its large English-speaking workforce, while India is favored for its expertise in IT and tech support.
The cost of outsourcing customer support services varies widely depending on factors like the service provider’s location, the complexity of tasks, and the level of expertise required. Whatever the cost, businesses can expect significant cost savings compared to maintaining an in-house team. Recognizing the diverse needs of different companies, at Silver Bell Group, we’ve crafted flexible and efficient pricing models that are tailored to your business needs.
Simplify your business growth with our outsourcing solutions! Book a meeting with our sales representative and let’s talk about your business needs!